Terms of Service

Welcome to CANADACOLDPLUNGE! These Terms of Service ("Terms") govern your use of our website and the purchase of our products. By accessing our site or making a purchase, you agree to comply with these Terms.

1. General Terms

• You must be at least 18 years old to make a purchase on our website.
• By using our website, you agree to provide accurate and complete information.
• We reserve the right to update, modify, or discontinue our products or services at any time.

2. Orders & Payments

• All orders are subject to availability and acceptance by CANADACOLDPLUNGE.
• Prices are listed in $CAD and may change without notice.
• Full payment or a required deposit must be made at checkout.
• If a payment is declined, we reserve the right to cancel the order.

3. Shipping & Delivery

• Shipping costs and estimated delivery times are displayed at checkout.
• CANADACOLDPLUNGE is not responsible for shipping delays caused by carriers or external factors.
• Customers must provide accurate shipping details. Incorrect information may result in additional fees or delivery failure.

4. Returns & Refunds

• Returns are accepted within 30 days of delivery, except for custom-built cold plunges, which are final sale.
• Returned items must be unused and in original condition.
• Customers are responsible for return shipping unless the return is due to an error on our part.
• Refunds will be processed back to the original payment method per standard processing times.
• For full details, see our Return & Refund Policy.

5. Warranty & Liability

• Our products come with a 1-2 year warranty covering manufacturing defects.
• Misuse, improper installation, or unauthorized modifications void the warranty.
• CANADACOLDPLUNGE is not liable for injuries, damages, or losses resulting from improper product use. Customers assume responsibility for safe usage.

6. Intellectual Property

• All content on our website (logos, images, text, product designs) is the property of CANADACOLDPLUNGE and may not be copied or used without permission.

7. Limitation of Liability

• We strive for accuracy but do not guarantee that all product descriptions, pricing, and availability are error-free.
• CANADACOLDPLUNGE is not responsible for direct, indirect, or incidental damages resulting from the use of our products or website.

8. Changes to These Terms

• We may update these Terms from time to time. Continued use of our website constitutes acceptance of any changes.

9. Governing Law

• These Terms are governed by the laws of Canada. Any disputes shall be resolved in the courts of this nation.

10. Contact Information

If you have any questions about these Terms, please contact us.