Refund policy

Return & Refund Policy

At CANADACOLDPLUNGE, we stand by the quality of our cold plunges and strive for customer satisfaction. If you're not completely happy with your purchase, our return and refund policy ensures a fair and straightforward process.

1. Return Eligibility

• Returns are accepted within 30 days of delivery.
• The item must be unused and in its original condition with all original packaging.
• A valid proof of purchase (receipt or order confirmation) is required.
• Custom-built products are final sale and not eligible for returns or refunds.

2. Refund Process

• Full refunds are issued to the original payment method, minus shipping costs if the return is due to customer preference.
• If the return is due to an error on our part (e.g., wrong or defective product), we cover all return shipping costs.
• Refunds are processed according to standard credit card processing times (may take a few business days).

3. Exchanges & Replacements

• If your cold plunge arrives damaged or defective, we will provide a replacement at no cost.
• If the issue falls under our warranty policy, we will repair or replace the affected part rather than process a return.

4. Non-Returnable Items

• Custom-built products are non-refundable and cannot be returned.
• All other standard models and accessories can be returned as long as they meet the eligibility criteria above.

To initiate a return or refund, please contact our support team.